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PRIVACY AND COOKIE POLICY

Your privacy is important to us and we look to protect and preserve the privacy of all visitors to our website. Unless it is expressly provided to us, we do not collect personal data from any visitor. We do not sell, share or otherwise provide personal data to third parties. We do not send you communications unless you give us permission to do so.

Anonymous aggregate information relating to site usage may be collected to evaluate the performance of the website. This does not include any personally identifiable information.

THE DATA PROTECTION ACT

We have a legal duty under the Data Protection Act to protect any information we collect from you. We therefore, via our service provider use appropriate technologies to safeguard your data and have rigorous security standards to prevent any unauthorised access to it.

EXTERNAL LINKS

This site contains external links to other websites. This privacy policy only applies to this website. We therefore advise visitors to read the privacy statement of any site they move to, especially those which collect personal information. We do not accept responsibility, or liability, for the consequential actions of a user choosing to access any third party website listed.

COOKIES

www.ERLivestock.co.uk uses cookies, which is standard practice on most websites. Without them we cannot deliver a high quality online experience. Some cookies collect anonymous information about your visit, which we use for monitoring purposes and to help us with future developments by understanding how our visitors use our website.

By using www.ERLivestock.co.uk you consent to cookies being used. If you do not consent you must disable cookies but accept that your visit will be restricted to only browsing the public pages, and certain features will not work correctly.

WHAT IS A COOKIE?

A cookie is a text file stored on your computer which contains information that can be used to track your movement between pages on a website. Without them, every page you visit would behave as if it was your first time on the website and not take into consideration any actions on previous pages. Cookies fall into four categories:

  • Strictly necessary

  • Performance

  • Functionality

  • Targeting/Advertising

www.erlivestock.co.uk  uses strictly necessary and performance cookies.

PRIVACY AND COOKIE POLICY

Your privacy is important to us and we look to protect and preserve the privacy of all visitors to our website. Unless it is expressly provided to us, we do not collect personal data from any visitor. We do not sell, share or otherwise provide personal data to third parties. We do not send you communications unless you give us permission to do so.

Anonymous aggregate information relating to site usage may be collected to evaluate the performance of the website. This does not include any personally identifiable information.

Cookie Name                Purpose                                                                                                                 Duration              Cookie Type

XSRF-TOKEN                Used for security reasons                                                                            Session                Essential

hs                                    Used for security reasons                                                                            Session                Essential

svSession                      Used in connection with user login                                                            12 months           Essential

SSR-caching                 Used to indicate the system from which the site was rendered          1 minute               Essential

_wixCIDX                       Used for system monitoring/debugging                                                  3 months             Essential

_wix_browser_sess     Used for system monitoring/debugging                                                  Session                Essential

consent-policy             Used for cookie banner parameters                                                          12 months           Essential

smSession                     Used to identify logged in site members                                                 Session                Essential

TS*                                  Used for security and anti-fraud reasons                                                 Session                Essential

bSession                        Used for system effectiveness measurement                                         30 minutes         Essential

fedops.logger.X            Used for stability/effectiveness measurement                                       12 months           Essential

wixLanguage                Used on multilingual websites to save user language preference     12 months           Functional

DISABLING COOKIES

You can choose to disable cookies in your browser options. Below are instructions on how to do this in the most popular browsers.

Microsoft Internet Explorer

  • Click ‘Tools’ and then ‘Internet Options’ (If you don’t see ‘Tools’, press the ‘Alt’ key on your keyboard and it will show)

  • Click on the ‘Privacy’ tab

  • Select the appropriate setting

Mozilla Firefox

  • Click ‘Tools’ and then ‘Options’ (If you don’t see ‘Tools’, press the ‘Alt’ key on your keyboard and it will show; on a Mac you need to click ‘Firefox’ and then ‘Preferences’)

  • Click on the ‘Privacy’ tab

  • Next to ‘Firefox will:’ choose ‘use custom settings for history’

  • Select the appropriate setting

Safari

  • Click ‘Edit’ and then ‘Preferences’ (If you don’t see ‘Edit’, press the ‘Alt’ key on your keyboard and it will show; on a Mac you need to click ‘Safari’ and then ‘Preferences’)

  • Click on the ‘Privacy’ tab

  • Select the appropriate setting

  • Google Chrome

  • In the address bar type: chrome://chrome/settings/content

  • Select the appropriate setting

Microsoft Edge

  • Press the three dot ‘More Actions’ button

  • Select Settings and then Advanced Settings at the bottom of the page

  • In the dropdown menu for Cookies select preferred setting

GDPR

WHO WE ARE

This privacy policy relates to www.erlivestock.co.uk

www.erlivestock.co.uk  (“We/us”) treat the privacy of our customers and website users very seriously and we take appropriate security measures to safeguard your privacy. This policy explains how we protect and manage any personal data you share with us and that we hold about you, including how we collect, process, protect and share data. This privacy policy has been written to comply with the new privacy laws better known as General Data Protection Regulation (GDPR).

PERSONAL DATA

*Personal data means any information that may be used to identify a living individual, including, but not limited to Company name, a first and last name, a home or other physical address and an email address or other contact information, whether at work or at home.

HOW WE OBTAIN YOUR PERSONAL DATA

We may collect your personal information directly from you, or from another source, including: -

Information provided by you
You may provide us with personal data either via email, via an online application or over the telephone, as well on show enquiry forms and business card exchange. This includes name, trading details, contact numbers, email address and may include bank details. We use this information in order to manage and administer your financial transactions with us and for quotation purposes and marketing.

We may also keep information contained in any correspondence you may have with us by post or by email.

The lawful basis for us holding and processing your personal data may be based on one or more of the following: -

  • You have given us consent to send you information about products and services offered by us and our group companies;

  • It is necessary to provide the quote or product or service you have requested, e.g. if you wish to purchase goods from us, we will need to take details of some personal information (for example details of your name, address, date of birth, bank details);

  • If we have a legal or regulatory obligation to process your personal data for example, if we updated our Terms and Conditions, we would be obliged to send you information regarding this change;

  • If we have legitimate interests for holding your personal data.

WHAT IS A LEGITIMATE INTEREST?

A legitimate interest is established when we have a business or commercial reason to use your information and your rights and interests do not outweigh this.

What do we use your information for?

  • To ensure compliance with business policies such as, security or internet use.

  • Operational reasons, such as improving efficiency, training and the standard of our products/services;

  • To ensure commercially sensitive information is kept confidential;

  • To collate statistical information in relation to our business e.g – number of customers;

  • To update our customer records and; internal record keeping;

  • To ensure safe working practices, staff administration and assessments;

  • To market our services.

Our reasons for using your personal information

  • To perform a contract or to provide a product or service to you;

  • To ensure we are following our own internal procedures to ensure we deliver the best service to you;

  • To ensure we deliver services to you in the most efficient way;

  • To protect your commercially valuable information;

  • To comply with our legal and regulatory obligations;

  • To ensure we can keep in touch with our customers;

  • To comply with our legal and regulatory obligations to manage our employees;

  • To promote our business to past, existing and future customers;


We will only ever process special categories of your personal data with your explicit consent and if we feel it is necessary to do so.
If you do not wish us to collect and use your personal information in these ways, it could mean that we are unable to deliver the products and services to you.

Information we collect from other sources

We only obtain information from third parties if this is permitted by law. We may also access other sources of information relating to you from public sources, for example, to verify your identity. This information (including your name, address, email address etc.), as relevant to us, will only be obtained from reputable third-party companies that operate in accordance with the GDPR. You will already have submitted your personal data to these companies and specifically given permission to allow them to pass this information to other companies that provide similar or complementary products and services to those we offer.

How we use your personal data

We will only use your personal data to the extent that it is necessary, fair and lawful to do so. We will only use that information to the extent it is required. We will take reasonable steps to protect your personal data, including any financial details, in a way which meets the requirements of the GDPR. concerning data protection.

Keeping your data secure

We take your privacy seriously and have put steps in place to keep your data secure. We use the following measures to safeguard your personal data:

Storing all forms of your personal data in a secure environment;

These steps help minimise the risk of your personal information being accidentally lost or used or accessed in an unauthorised way.

SHARING INFORMATION

We will keep information about you confidential and we will from time to time share your personal data (to the extent required only) for the purposes of audit and compliance monitoring. We will only disclose your information with third parties with your express consent when it is required to fulfil your requirements. We may also disclose information to law enforcement agencies or regulatory bodies for the purposes of crime prevention and detection.

HOW LONG DO WE KEEP THIS INFORMATION ABOUT YOU?

We will only retain your personal data for as long as reasonably necessary considering the length of time we need to perform our services or meet your requirements. We will also retain your data for as long as we may be required for us to meet any legal, statutory and regulatory obligations.

We will not retain your data for longer than reasonably necessary. These reasons can vary from one piece of information to the next. In all cases our need to use your personal information will be reassessed on a regular basis and information which is no longer required will be disposed of securely.

REASONS FOR PROCESSING DATA

We process information about you for the following reasons:

To provide services to you; to undertake analysis of purchasing preferences; marketing purposes; to improve our customer service; to provide you with feedback; analysing customer feedback; to deal with complaints; tracking website activity; to contact customers if products or services become unavailable; to improve your experience on our website; to personalise communication with you; compliance with legal, regulatory and corporate governance obligations and good practice and; gathering information as part of investigations by regulatory bodies or in connection with legal proceedings or requests.

SYSTEMS USED TO PROCESS DATA

We gather information from you, from our website and from other systems such as, our computer networks and connections; our email; internet facilities; our telephones and voicemail.

COOKIES

Our site uses cookies to distinguish you from other site users. This provides you with a good experience when you browse our site. When you use our website, we may gather information about you through Internet access logs, cookies and other technical means. ‘Cookies’ are text files on your computer to collect Internet log information and user behaviour information. They track website usage and monitor website activity. Most web browsers (Firefox, Google Chrome, Internet Explorer, Opera and Safari) allow you to block cookies. Mobile handsets may have different setting explaining how to block cookies. Restricting cookies may impact on the functionality of our website.

HOW TO CONTACT US

If you have any questions, concerns or complaints about this Privacy Policy or our handling of your personal data, you can contact us by email: info@erlivestock.co.uk or by telephone: 07866381145

You can also write to us using the following address:

E & R Livestock

Shaw Cottage South

Berryscaur, Boreland

Lockerbie

DG11 2LG

If you are unsatisfied with the response, you can contact E & R Livestock at info@erlivestock.co,uk however, you also have the right to lodge a complaint with the Information Commissioners Office who may be contacted online at: https://ico.org.uk/concerns or by using their helpline: 0303 123 1113.

POLICY CHANGES

This privacy policy was first published Dec 2023 and last updated on that date.

This privacy Policy is regularly reviewed. This is to make sure that we continue to meet the highest standards and to protect your privacy. We reserve the right, always, to update, modify or amend this Policy. We suggest that you review this Privacy Policy from time to time to ensure you are aware of any changes we may have made; however, we will not significantly change how we use information you have already given us without your prior agreement.

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