Terms & Conditions

 

Order Confirmations

Upon submitting an order using our automated shopping basket system, the customer will receive an email containing order confirmation and details of the order.

 

Acceptance of Order

Our acceptance of your order takes place at the dispatch of the order, with the exception of special orders you may cancel your order up to this point. The purchase contract is made at the point of dispatch. We make every effort to dispatch your order as quickly as possible but we cannot be held responsible for events outwith our control. Please note due to the perishable nature of products sold erlivestock.co.uk will not accept order cancellations after the point of dispatch.

 

Payment Options

E & R Livestock accepts all major credit/debit cards (no minimum). Our website uses the secure payment system, Stripe. All transactions are in sterling GBP.

 

Security

Erlivestock.co.uk provides the customer with a secure payment system by Stripe that meets all requirements issued by consumer protection and law. We regularly review the security of the system and follow the strict instructions of Stripe.

Stripe has been audited by a PCI-certified auditor and is certified to PCI Service Provider Level 1. This is the most stringent level of certification available in the payments industry.

Stripe forces HTTPS for all services using TLS (SSL), including its website and the Dashboard. All card numbers are encrypted on disk with AES-256. Decryption keys are stored on separate machines. None of Stripe’s internal servers and domains is able to obtain plaintext card numbers; instead, they can just request that cards be sent to a service provider on a static whitelist. Stripe’s infrastructure for storing, decrypting, and transmitting card numbers runs in separate hosting infrastructure and doesn’t share any credentials with Stripe’s primary services (API, website, etc.). Further information on Stripe security can be found here.

 

Unforeseen Circumstances

While every effort will be made to meet shoppers demands, cancellations or variations may be necessary as a result of Act of God, War, Strike, Lockout, Labour Dispute, Fire, Flood, Drought or other causes beyond the control of erlivestock.co.uk

 

Complaints

If you have a complaint, please contact us immediately by e-mail to info@erlivestock.co.uk or by phone 07786 381145. All complaints will be acknowledged within 48 hours. Any complaint will be dealt with fairly, effectively and confidentially.

 

Returns

we prioritise the satisfaction of our customers. While we do not accept returns due to the perishable nature of our produce, we understand that there may be certain instances where a refund is appropriate. Please review the following policy to understand when and how you can claim a refund.

 

Product Condition on Delivery

As we don’t accept returns, we request you provide accurate details and evidence (like photos) that show the product’s unfit condition within 24 hours of receipt. This will help expedite the refund process. Clearly mention the reason for your refund request – whether the product was out of date, not as specified, unfit for consumption. This helps us improve our services and serve you better in the future.

 

Refund Timeline

Once your refund request is verified and approved, please allow up to 14 days for the amount to reflect in your original method of payment.

 

Website Liability

We make every effort to ensure our website is as accurate as possible but we can accept no responsibility for any loss resulting from information contained on our website or in respect of any omissions or errors. We give no warranty to any of the information contained on our website. To the extent of the law, by using erlivestock.co.uk you agree that we will not be liable to you or any third party for any loss or incidental damages that arise as a result of using erlivestock.co.uk. It shall be your own responsibility to ensure that any products, services or information available through this website meet your specific requirements.

This website contains material which is owned by or licensed to us. This material includes, but is not limited to, the design, layout, look, appearance and graphics. Reproduction is prohibited other than in accordance with the copyright notice, which forms part of these terms and conditions. All trademarks reproduced in this website, which are not the property of, or licensed to the operator, are acknowledged on the website.

 

Law

These terms and conditions shall be governed by and construed in accordance with Scottish Law and you hereby agree to be subject to the jurisdiction of the Courts of Scotland. These terms and conditions do not affect your statutory rights.